ServiceNow Contact API

The Contact API provides endpoints that enable you to retrieve and update Customer Service Management (CSM) contact records. In addition, you can generate new social media profile records when creating a contact. The Contact API requires the Customer Service plugin (com.sn_customerservice) and is provided within the now namespace. **Authentication**: Users need the `csm_ws_integration` role for full API access. Contact Support: Name: ServiceNow

• Automation
• Cloud Services
• Digital Workflows
• Enterprise Platform
• IT Service Management
• ITSM
• Processes
• T1
• Workflow Automation
• Workflows
• Postman Collection

Overview

ServiceNow Contact API is a Postman Collection published by ServiceNow on the APIs.io network.

The Contact API provides endpoints that enable you to retrieve and update Customer Service Management (CSM) contact records. In addition, you can generate new social media profile records when creating a contact. The Contact API requires the Customer Service plugin (com.sn_customerservice) and is provided within the now namespace. Authentication: Users need the csm_ws_integration role for full API access. Contact Support: Name: ServiceNow

The collection contains 3 requests organised into 2 folders.

Tagged areas include Automation, Cloud Services, Digital Workflows, Enterprise Platform, and IT Service Management.

Requests & Folders

contact