Assembled Agent State API

Real-time agent state used for adherence reporting, live dashboards, and dynamic routing. Stream agent states from upstream telephony and CRM systems into Assembled, retrieve current and historical state, look at a condensed non-overlapping timeline, edit historical state, and associate platform identifiers (Zendesk, Salesforce, Five9, etc.) to Assembled person IDs. Contact Support: Name: Assembled Support

• Customer Support
• Workforce Management
• WFM
• AI Agents
• AI Copilot
• Contact Center
• Customer Experience
• Support Operations
• Scheduling
• Forecasting
• Quality Assurance
• Vendor Management
• BPO
• Postman Collection

Overview

Assembled Agent State API is a Postman Collection published by Assembled on the APIs.io network.

Real-time agent state used for adherence reporting, live dashboards, and dynamic routing. Stream agent states from upstream telephony and CRM systems into Assembled, retrieve current and historical state, look at a condensed non-overlapping timeline, edit historical state, and associate platform identifiers (Zendesk, Salesforce, Five9, etc.) to Assembled person IDs. Contact Support: Name: Assembled Support

The collection contains 7 requests organised into 8 folders.

Tagged areas include Customer Support, Workforce Management, WFM, AI Agents, and AI Copilot.

Requests & Folders

v0